At LEBSATI, we strictly ensure that every garment delivered is flawless. However, we understand that occasional returns or exchanges may be necessary.
Clients retain the absolute privilege to return garments within 14 days of receipt. The garments must be in their original, un-worn luxury condition, retaining all tags, seals, and the LEBSATI signature Vault Box.
We provide a complimentary, one-time size or aesthetic exchange request within 7 days of your delivery, subject strictly to our high-demand Archive availability.
To maintain the highest tier of hygiene and exclusive standards, undergarments, intimate accessories, bespoke modified pieces, and face-wear are strictly non-refundable and non-exchangeable. To initiate an exchange, please invoke a request via the Concierge system or via the Orders menu.